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E-Mail: hi@naassc.org

 

Free standard shipping on all orders over $99 

 

Support provided 24/7

On this page you will find all the necessary information to assist you with shopping on our site. Thank you for visiting our shop today. Should you have any immediate questions or concerns, please don't hesitate to contact Customer Service at hi@naassc.org

FAQs.

How do I return an item?

Sorry to hear you don't love your item as much as you thought you would.
Please see "How to return an item" in our warranty & returns section below. 

How do I track my item?
Once your order has been made & shipped out you will recieve a tracking number.
What is your return policy?
We want you to love your product, but we know sometimes things don't work out.
Just know you have 30 days to make that decision

How do I return an item?

We hope that you love your product. However, if the product you purchased directly from our online store is not what you expected, please return it to us.

Just follow these instructions:
1. Make sure any items you are sending back have not been worn, are neatly folded, back in the bags, with tags on, and ready for resale. We are unable to accept returns if an item is dirty, has been worn, is covered in pet hair, etc. All returns/exchanges are subject to a 5-15% restocking fee. We usually waive this fee for exchanges, assuming the item/items are ready for resale.

2. Use a secure and trackable shipping method, we recommend UPS. Make sure to keep your tracking number until your return or exchange is fully processed.

3. Send the package to:
NAASSC - 9520 169 St, Edmonton AB, T5P 3X2, Canada

4. Include a note in the box with your name, order number, return shipping address, email address and phone number. Please state what you would like us to do (a return or exchange) and if you would like an exchange, please check the website to be sure we have what you want in stock.

For exchanges, we ask that customers pay for shipping both ways. We will charge the credit card on file unless you instruct us to do otherwise. If you return part/all of an order for which you got free shipping, we deduct the cost of shipping from your refund.

We’ll look for your package and take care of it as soon as possible.
Thanks for your business!

What is NAASSC's warranty policy?

What will NAASSC do with my garment?

What is NOT COVERED under NAASSC's warranty?

How long does a warranty order take?

Who pays for the shipping on a return?

Terms of Use

The following are terms of a legal agreement (“Agreement”) between you and the North American Association of Ski & Snowboard Clubs (NAASSC). By accessing, browsing and/or otherwise using this website (“Site”), you acknowledge that you have read, understood and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations, including Canada export and re-export control laws and regulations. If you do not agree to all of these terms and conditions, you may not access, browse and/or use this Site. The material provided on this Site is protected by law, including, but not limited to, United States copyright law and international treaties. 

NAASSC may revise this Agreement at any time without notice by updating this posting. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this Site and page to determine the then current terms and conditions of use to which you are bound. Any new Materials (as defined below), Content (as defined below) or features on this Site shall be subject to this Agreement. The current version of this Agreement is dated Jan 1, 2021. This Agreement applies to your access to and use of this Site and does not alter in any way the terms and conditions of any other agreement you may have with NAASSC for products or otherwise, unless otherwise directed by NAASSC. 

If you breach any of the terms and conditions of this Agreement, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed Materials and Content and discontinue use of any hyperlinks to this Site. Please read the NAASSC Privacy Policy, which is incorporated herein by reference. By using the Site, you agree to be legally bound by the NAASSC Privacy Policy, which discusses and governs our collection and use of any information you submit to us. 

Use Restrictions
Copyright. All Site materials, including, without limitation, any software, data, text, photos, pictures, graphics, images, audio and video clips, logos, icons, links and other files and the selection and arrangement thereof (the “Materials”) are copyrighted materials of NAASSC. Permission is granted to display, copy, distribute, and download the Materials on this Site for personal, noncommercial use only, provided you do not modify the Materials and that you retain all copyright and other proprietary notices contained in the Materials. You may not, however, distribute, copy, reproduce, display, republish, download, upload or transmit any Materials on this Site for commercial use without prior written approval of NAASSC. You may not “frame” or “mirror” any Material contained on this Site on any other server without prior written permission from NAASSC. Any unauthorized use of any Materials contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes. 

Trademarks. The trademarks, service marks, trade names, and logos (the “Trademarks”) used and displayed on this Site are trademarks of NAASSC or its licensors. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks and/or trade dress of NAASSC or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of NAASSC or the Trademark owner. Nothing in this Site shall be construed as granting, by implication, estoppel or otherwise any license or right to use any Trademark used or displayed on the Site, without the express written permission of NAASSC or the Trademark owner. The misuse of the trademarks displayed on this Site is strictly prohibited. 

Hyperlinks. You are granted a limited, nonexclusive right to create a “hypertext” link to this Site provided that such link is to the entry page of this Site and does not portray NAASSC, or any of NAASSC’s products, in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time for any reason whatsoever. You may not use framing techniques to enclose any NAASSC Trademark or other proprietary information including the images found at the Site, the content of any text or the layout/design of any page or any form contained on a page without NAASSC’s express written consent. Links to third party sites on this Site are provided solely as convenience to you. If you use these links, you will leave this Site. NAASSC has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their policies, including, without limitation, privacy policies or lack thereof. NAASSC does not endorse or make any representations about third party sites or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this Site, you do so entirely at your own risk. You acknowledge and agree that NAASSC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the use of or reliance on any such third party sites. 

Downloadable Materials. Any Materials that are made available to download from this Site are the copyrighted work of NAASSC and/or its licensors or suppliers. Without limiting the foregoing, copying or reproduction of the Materials to any other server or location for further reproduction or redistribution is expressly prohibited. 

Content. You understand that all postings, messages, information, data, text, files, images, photos, images, pictures, graphics, audio and video clips or other materials posted on, transmitted through, or linked on the Site (collectively, the “Content”), are the sole responsibility of the person from whom such Content originated. You understand that NAASSC does not control, and is not responsible for Content made available through the Site, and that by using the Site, you may be exposed to Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any Content, that you may not rely on said Content, and that under no circumstances will NAASSC be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted or otherwise made available via the Site. 

Limited Access. Any access or attempt to access other areas of the NAASSC computer system or other computer systems through the Site for any purposes is strictly prohibited. You agree that you will not use any robot, spider, other automatic device, or manual process to “screen scrape,” monitor, “mine,” or copy the web pages on the Site or the content contained therein without NAASSC’s prior, express, and written permission. You will not spam or send unsolicited email to any other user of the Site for any reason. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on NAASSC’s infrastructure. 

Additional Use Restrictions. You may only use the services provided by NAASSC via the Site (the “Services”) in a manner that, in NAASSC’s sole judgment, is consistent with the purposes of such Services. If you are unsure of whether any contemplated use or action is permitted, please contact NAASSC at hi@naassc.org. By way of example, and not limitation, you agree not to: 
A. Use the Site for any commercial purpose, such as conducting sales of merchandise or services of any kind.
B. Upload, post or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, racially, ethnically or otherwise objectionable, or any other Content that could give rise to any civil or criminal liability under both domestic and international law. Pornography and pornographic related merchandising are prohibited under all Services, including providing links to pornographic content elsewhere.
C. Harm or attempt to harm minors in any way.
D. Impersonate any person, including, but not limited to, the Site owner, a NAASSC official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person.
E. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services or develop restricted or password-only access pages, or hidden pages or images (those not linked to from another accessible page).
F. Upload, post or otherwise transmit any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
G. Upload, post or otherwise transmit any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.
H. Upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
I. Upload, post or otherwise transmit any Material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. J. Disrupt the normal flow of dialogue, cause a screen to “scroll” faster than other users of the Services are able to type, or otherwise act in a manner that negatively affects other users’ ability to engage in real time exchanges.
K. Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services. 
L. Intentionally or unintentionally violate any applicable local, state, national or international law. You shall be responsible for determining what laws or regulations are applicable to your use of the Services.
M. “Stalk” or otherwise harass another.
N. Promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals. This may include, but is not limited to, providing instructions on how to assemble bombs, grenades and other weapons, and creating “crush” sites.
O. Effectuate security breaches or disruptions of Internet communication. Security breaches include, but are not limited to, accessing data of which you are not an intended recipient or logging into a server or account that you are not expressly authorized to access.
P. Harvest or collect information about other Site users without their express consent. Q. Restrict or inhibit any other visitor from using the Site, including, without limitation, by means of “hacking” or defacing any portion of the Site.
R. Express or imply that any statements you make are endorsed by NAASSC without NAASSC’s prior written consent.
S. Assist any third party in engaging in any activity prohibited by this Agreement.

Ownership / Licensing NAASSC Materials.
This Site, the Materials, the Trademarks and any related intellectual property rights throughout the world in any of the foregoing, and any derivative works, improvements, enhancements or extensions thereof are and shall remain the sole and exclusive property of the NAASSC mark or its licensors. You acknowledge and agree that you do not acquire any ownership rights by using the Site or the Materials. You agree not to copy, modify, adapt, sublicense, distribute, translate, sell, lease, reverse assemble, reverse engineer, decompile, or disassemble any portion of the Site or the Materials. User Content. NAASSC does not claim ownership of the Content you provide to NAASSC (including feedback and suggestions) or post, upload, input or submit to the Site. However, by posting, uploading, inputting, providing or submitting your Content, you are granting NAASSC and its licensors a perpetual, worldwide, royalty-free right to use your Content, including, without limitation, the license rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Content; to publish your name in connection with your Content; and the right to sublicense such any such rights. No compensation will be paid with respect to the use of your Content as provided herein. NAASSC is under no obligation to post or use any Content you may provide and NAASSC may remove any Content at any time in its sole discretion. By submitting Content you warrant and represent that you own or otherwise control all of the rights to your Content as described in this Agreement including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Content.

Monitoring the Site
We have the right, but no obligation, to monitor the Site. We reserve the right to refuse to post or to remove any information or materials from any portion of the Site, in whole or in part, that, in our sole discretion, are unacceptable, undesirable, inappropriate or in violation of this Agreement. You also acknowledge that NAASSC may establish general practices and limits concerning use of the Site, including without limitation, limiting the maximum number of days that message board postings or other uploaded content will be retained by the Site, the maximum disk space that will be allotted on NAASSC servers on your behalf, the maximum length of time that an IP address will be assigned for your use, the maximum throughput of traffic from the Internet or associated service, and the maximum number of times (and the maximum duration for which) you may access the Site in a given period of time. You agree that NAASSC has no responsibility or liability for the deletion, for failure to store or to deliver any messages and other communications, for the modification or malformation of data communications over the Site, or for other content maintained or transmitted by the Site. You acknowledge that NAASSC reserves the right to log off accounts that are, or disconnect a session that is, inactive for an extended period of time.

Security
You understand and acknowledge that no data transmission over the Internet can be guaranteed to be 100% secure and we cannot guarantee that any personal information you submit to us will be free from unauthorized third party intrusion. You understand and agree that all information you submit to NAASSC is done so at your own risk. Please see the NAASSC Privacy Policy for more information.

Disclaimer of Warranties
This Site, including all software, functions, materials, and information, is provided ON A “as is” AND “AS AVAILABLE” BASIS without warranties of any kind, either express or implied. NAASSC disclaims all warranties, express or implied, including, but not limited to, warranties of quiet enjoyment and non-infringement and implied warranties of merchantability, fitness for a particular purpose, title, merchantability of computer programs, data accuracy, system integration, and informational content. NAASSC does not warrant or make any representations regarding the operation of this Site, the use, validity, accuracy or reliability of this Site or any other sites linked to this Site. NAASSC does not and cannot guarantee or warrant that the files available for downloading from this Site, if any, will be free from infection, viruses, worms, Trojan horses, or other code that manifest contaminating or destructive properties. NAASSC does not warrant that this Site, THE materials, THE products, or THE services will be uninterrupted, DEFECT-FREE or error-free or that any defects in this Site, THE materials, THE products, or THE services will be corrected.

Limitation of Liability
In no event will NAASSC or ITS LICENSORS or SUPPLIERS be liable for any damages, including, without limitation direct, indirect, special, incidental, or consequential damages, damages resulting from lost profits, lost data or business interruption arising out of relating to the use, inability to use, or resulting from the use of this Site, any websites linked to this Site, the materials or other information contained in any or all such sites, whether based on warranty, contracts, statutes, regulations, tort (including but not limited to, negligence) or any other legal theory and whether or not advised of the possibility of such damages. If your use of the materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnification
You agree to indemnify, defend, and hold harmless NAASSC, its licensors or suppliers and the respective directors, officers, employees, consultants, agents, and other representatives of any of the foregoing from and against any and all claims, damages, losses, costs (including attorneys’ fees), and other expenses that arise directly or indirectly out of or from (a) your breach of this Agreement; (b) any allegation that any materials you submit to us or transmit to the Site infringe or otherwise violate the copyright, trademark, trade secret, or other intellectual property or other rights of any third party; and/or (c) your activities in connection with the Site and any Services

General Provisions
If any provision(s) of this Agreement is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. NAASSC’s failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by NAASSC in writing. The section titles in this Agreement are solely used for the convenience of the parties and have no legal or contractual significance. This Agreement may be assigned in whole or in part by NAASSC. This Agreement may not be assigned in any manner by you without the express, prior written permission of NAASSC. Unless otherwise specified, the Site is solely directed to individuals residing in the United States. We make no representation that Materials available on or through the Site are appropriate or available for use in other locations. Those who choose to access the Site from other locations do so on their own initiative and at their own risk, and are responsible for compliance with local laws, if and to the extent local laws are applicable. This Agreement shall be governed by and construed in accordance with the laws of the Province of Alberta notwithstanding any conflict of laws provisions. You irrevocably and unconditionally (i) consent to submit to the exclusive jurisdiction of the province and federal in the County of Edmonton, Alberta (the “Alberta courts”) for any litigation or dispute arising out of or relating to this Agreement, (ii) agree not to commence any litigation arising out of or relating to this Agreement except in the Alberta Courts, (iii) agree not to plead or claim that such litigation brought therein has been brought in an inconvenient forum, and (iv) agree the Alberta Courts represent the exclusive jurisdiction for all disputes relating to this Agreement. NAASSC shall be entitled to all attorneys’ fees and costs in connection with enforcing any provision of this Agreement. This Agreement contains the entire understanding of the parties regarding the subject matter and supersedes all prior and contemporaneous agreements and understandings between the parties regarding the subject matter.  

The North American Association of Ski & Snowboard Clubs (NAASSC) is committed to respecting your privacy. 

Please read the following privacy policy (“Policy”) to understand how your personal information will be treated. This Policy may change from time to time so please check back periodically. Please also read the NAASSC Terms of Use, which is incorporated herein by reference. By using this website (this “Site”), you agree to be legally bound by the NAASSC Terms of Use, which discusses and governs your rights and NAASSC’s rights regarding use of the Site.

This Policy will let you know the following:  
1. What personally identifiable information is collected from me?  
2. What are cookies and how they are used by NAASSC?  
3. How is my information used?  
4. Who is collecting my information?  
5. With whom will my information be shared?  
6. How can I access, update or delete my information?  
7. What does “opt-out” mean?  
8. What else should I know about my privacy?
9. Other legal notices.  

1. What personally identifiable information is collected from me?

2. What are cookies and how they are used by NAASSC?

3. How is my information used?

4. Who is collecting my data?

5. With whom will my information be shared?

6. How can I access, update or delete my information?

7. What does "opt-out" mean?

8. What else should I know about my privacy?

9. Other legal notices.

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